Voice AI for family entertainment centers

Every call answered.
Every party booked.

Parkline answers your park's phone with Katie, a friendly virtual team member who checks real availability in your booking system, books the party, and texts the deposit link. Missed calls. Lost revenue. No more.

Meet Katie See examples
24/7including after close
50+ languagesswitches English to Spanish mid-call
Liveavailability & payment links from your booking system
Riverbend Play Park · St. Louis· tonight8:38 PM
41calls today
37handled by Katie
6parties booked
The calls you never hear

A missed call doesn't leave a message. It calls the next park.

When the desk is slammed or the park is closed, the phone keeps ringing. The parent on the other end isn't in any report, because they never became a booking.

  • Voicemail books nothing. Most parents don't leave one. They open the next tab.
  • "Call back tomorrow" books somewhere else. Party planning happens on Sunday night, after you close.
  • You can't see it in your point of sale. Lost bookings never touched it. The only place the number shows up is on the phone bill's call log, where nobody looks.

Run your own numbers

Rough is fine. Your phone provider's call log has the first one.

$3,600walking out the door every week
$187,200a year, before repeat visits

Your estimate, not ours. Once Katie is on the line, the console's answer rate is where you'll watch this number fall.

Your team's view

Katie handles the call. Your team gets only what needs a person.

Six things that happen on the phone every week, and what shows up on your side when they do.

Tuesday · 6:10 PM
"Can we do a party tomorrow at 4? There'll be sixteen of us."
Katie holds the slot, and the request goes to management by text. A reply of Y or N is spoken to the caller while they're still on the line.
APPROVAL
Saturday · 1:22 PM
"Someone just fell on the slides and hurt their arm."
The call is transferred to a person immediately, and the manager on duty is paged. Katie never handles a safety call herself.
TRANSFER
Thursday · 11:05 AM
"Are you hiring? My daughter is looking for a summer job."
Katie texts your careers page to the caller and keeps the line free. Same for waivers, directions and party details: the right link, sent while they talk.
TEXTED
Sunday · 9:00 PM
Park closed. Tomorrow has four parties on the books.
The run sheet lands by email, Slack or text: rooms, headcounts, food totals, allergies and balances, so the morning crew opens ready.
RUN SHEET
Friday · 8:48 PM
"I need a refund for last weekend, the room was double-booked."
Money decisions stay with people. A task is created for your GM with the recording and summary attached. Katie tells the caller who will follow up.
TASK
Wednesday · 3:40 PM
"Do you have a projector we could use for a slideshow?"
Not in Katie's knowledge, so she doesn't guess. She takes the number and the question, promises a callback, and your team sees exactly what to answer.
CALLBACK
What Katie does

The front desk, on the phone, all the time

Answers from your park

Hours from your Google listing, prices straight from your point of sale, your FAQ and room details. Nothing invented.

KNOWLEDGE

Books parties and tickets

Live availability, a real hold, and your booking system's deposit link texted before the caller hangs up. Guests can move a date or headcount by phone once Katie verifies them.

BOOKINGS

Texts the right link

Job openings, waivers, directions, party details, payment. Katie asks once for permission, then sends the link that answers the question.

TEXTING

Asks your GM when it matters

Short-notice request? Katie holds the slot, texts management, and speaks the Y or N into the live call.

APPROVALS

Hands off the hard ones

Injuries go to a person immediately. Refunds and disputes become a task for your team, never a decision by Katie.

ESCALATION

Speaks 50+ languages

Switches from English to Spanish mid-call, or to any language you turn on. Your knowledge is translated once and kept in sync.

LANGUAGES
The console

Every park, one console, on your phone

Calls with recordings, approvals, run sheets, metrics and Katie's knowledge. Owners see every park; park admins see theirs.

Riverbend Play Park CallsApprovalsRun SheetsMetricsKnowledge
Time Party Room · food Status
11:00 Hendricks · Summit · 14booked by Katie B · 3 pizzasbalance $189.90 deposit paid
1:00 Okafor · Grand · 22nut allergy → kitchen A+B · 5 pizzasbalance $412.00 headcount tbc
2:00 Ramírez · Summit · 12booked in Spanish C · 2 pizzaspaid in full paid
4:30 Youth group · 30 ticketsarrives 4:15 —prepaid paid
Riverbend Play Park Run SheetsMetricsSep 1 – Sep 16
98%answer rate
91%handled without a person
2:41average call
38%of calls after hours
84%holds that paid a deposit
2m 10smedian approval time
Calls by hour612 total
8a9101112123456789p
open hoursclosed, still answered
Guardrails

People keep the decisions that matter

  • No card numbers, ever. Payments only through your booking system's own payment links.
  • Injuries and safety calls go to a person immediately.
  • Refunds, disputes and cancellations always go to your team.
  • Every call is recorded, every booking and text is logged.
Saturday · 9:40 PM · park closed

Three parties on the floor all afternoon, and forty calls nobody had a hand free for. Katie took every one, and booked six of them.

The bar we build to: the front desk you'd hire if it never needed a break.

Ready to hire Katie? You can.

Reach out to us and we will walk you through what Katie can do for your park today.

hello@parkline.ai